Deputy General Manager

 

Location:  ibis London Gatwick Airport

 

We are searching for a dynamic and talented Deputy General Manager to join our team at the ibis London Gatwick Airport. This is a perfect opportunity for a passionate individual seeking to continue their personal and professional development with a new challenge.

 

Overview of Duties

  • In charge of the Food & Beverage Department
  • Assists the Hotel General Manager in implementing the brand and hotel strategy, in order to meet targets for quality of service, attitude and profitability for the Rooms and Food & Beverage departments
  • Has managerial responsibility for all the positions in his or her remit; ensures the team’s talents are developed.
  • Replaces the Hotel General Manager when absent.

 

Main Responsibilities

  • Guest relations
  • Conveys the ibis and Starboard Hotels spirit to guests by playing a “hands-on” role in the hotel, embodying sociability and proximity.
  • Ensures that team organisation remains flexible and ready to meet customer needs.
  • Mainly working late shifts and weekends

 

Team Management and Cross-Departmental Responsibilities

  • Conveys the ibis and Starboard Hotels spirit to guests by playing a “hands-on” role in the hotel, embodying sociability and proximity.
  • Ensures that team organisation remains flexible and ready to meet customer needs.
  • Mainly working late shifts and weekends
  • Conveys the ibis/Starboard Hotels spirit to employees through his/her management style based on proximity, sociability and cross-divisional working methods
  • Ensures these principles are passed on by employees, between each other and to guests.
  • Ensures employees develop their skills to the highest level possible and provides guidance as they progress through their careers.
  • Identifies employees with high potential and gains validation. Ensures high potentials are followed up effectively and that they are given personalised support.

Commercial / Sales

  • Ensures these principles are passed on by employees, between each other and to guests.
  • Ensures employees develop their skills to the highest level possible and provides guidance as they progress through their careers.
  • Identifies employees with high potential and gains validation. Ensures high potentials are followed up effectively and that they are given personalised support.
  • Instils a sales mind set to employees through continuous stimulation (upselling, incentives, challenges.
  • Provide sales leads through targeted corporate guest interaction
  • Improves team organisation while ensuring an appropriate structure and numbers of staff.
  • Sets sales and expenses budgets for his/her area of responsibility. Follows them up and ensures corrective actions as necessary. Ensures procedures are implemented and duly applied
    Hygiene / Personal safety / Environment.
  • Ensures the due application of rules and regulations concerning health and safety.

 

Reporting Line
Reports to the General Manager

 

Profile
Education / Professional Experience

  • Degree to Bachelor or equivalent (from university or a specialised sales, hospitality or food & beverage school) or operational experience.
  • A minimum of six years’ experience in the hospitality, F&B, tourism, leisure or health sectors, working for a large volume business unit.
  • Fluent in English
  • Confirmed experience as a Senior Manager
  • Previous experience in a multi-cultural environment is essential.

 

Skills / Qualities

  • Leadership
  • Ability to work in project mode
  • Analytical skills and ability to look at the whole picture
  • Good administrative skills
  • Ensure all staff embody the same mind-set by developing each individual’s sense of curiosity,
  • Open-mindedness, interpersonal skills and sense of initiative.

 

If you have a passion for hospitality, and care about the little details that have a big impact on guest experience, you would make the perfect addition to our vibrant team at the ibis London Gatwick Airport

If you believe that you are the person we are searching for, please send your CV and relevant documentation to Marnix Teeken: gm@ibisgatwick.com