Hotel Team


GM Windermere Manor Hotel

Andrew has worked in hospitality for over 40 years. He started off with Stakis Hotels as a trainee manager whilst studying at the Scottish Hotel School and then worked for a number of brands such as Hilton, Thistle and Forte. He previously also managed the Best Western Carlton Blackpool (before Starboard times ) and was a Sales Director for Easy-Breaks working with Hilton,Thistle,Holiday Inn and many private operators.
Some of his personal favourite career highlighst are hosting the Scottish Conservative Party Conference and being responsible for the then Prime Minister Margaret Thatcher and running a charity dinner for the Princess Royal for the Carers Trust at the Skean Dhu Irvine.
When Andrew is not working his passion is musical theatre and travel and he loves visiting London and New York and taking in ‘theatreland’.


GM Holiday Inn Derby Riverlights

Carrie-Louise has over 20 years’ experience in the hospitality industry; having started her career as a Team Member for McDonalds Restaurants. Carrie-Louise had a passion for hospitality from a very young age and this passion motivated her to progress in the industry and fulfil her ambition of becoming a hotel General Manager by the age of 30.  Her background brings a wealth of knowledge and expertise from strong brands such as Holiday Inn, Barcelo Hotels, Hilton and Ramada.

In her personal time, Carrie-Louise is mother to two beautiful little girls, who keep her very busy, and assist her in perfecting the art of work/life balance.


GM Best Western Plus Epping Forest

Bermudian National Bernard has over 20 years’ experience in Hospitality in the UK, America and in his native Bermuda, where he completed the MIT (Manager in Training) program with Marriott International. With his strength being in Food and Beverage, Bernard worked for key hospitality brands such as Marriot, Four Seasons, Accor, Whitbread and Fairmont Hotels and Resorts.
Previously Bernard held positions such as Regional BDM Food and Beverage and Senior Food and Beverage Director. In 2012 Bernard made his way back to the UK with his family, where he was Director of Operations, Hotel Manager and Resident Manager. In his spare time, Bernard who is a foodie enjoys dining out, the cinema and American Football.


GM Holiday Inn Express Greenock

Colin has 9 years’ of experience in the hospitality industry in a number of operational positions, ranging from Kitchen porter to his current position as General Manager.
Colin’s focus is to ensure the hotel grows as a business and business relationships in the local area. His key strengths are people management, HR experience in policy, procedure, team development and market share strategies.
His passions are vintage cars and his motto is that if you “take care of things, things will take care of you”.


GM Holiday Inn Express Leeds Armouries

Thato has been in the hotel industry for over 13 years, she has worked in owned, managed & franchised operations. She’s passionate about people, her team and her guests and constantly strives to provide the best environment for both. She started her career as a Front Desk Clerk in the United States and went on to progress through the jobs of increasing responsibility to become a Senior Guest Service Manager in one of the IHG Properties in Bradford. She has recently been promoted to her first role of the General Manager at Holiday Inn Express Leeds Armouries. In her personal time, Thato loves dancing and spending time with her family.


GM Holiday Inn Express Burnley

Steve originally started his career in hospitality as a chef, working his ways towards achieving the position as a chef in a French/British style a la carte restaurant in Preston. Many years of hospitality followed with his experience rranging from qualified chef, to bars, restaurants and finally hotels.
Steve worked for Premier Inn, De Vere, Green King, and was self-employed as hospitality consultant working with The Ricoh Arena, Alan Higgs trust and independent pub and restaurant operators.
With his passion for good food and drink, Steve is a family man, proud father of 2 daughters and 2 sons, youngest being 14 months. He is a keen golfer when time allows it, a Preston North End fan whilst being a bit of a Manchester United closet fan.


GM Holiday Inn Express Tamworth

Richard has worked in hospitality for over 25 years. Having worked his way up from the bottom of the ladder through various positions to his current position of General Manager, Richard is a driven individual with key skill sets of revenue management, cost control and employee engagement.

Richard strives to think outside the box and empower staff to make decisions for the benefit of both guests and business.

Away from the hotel Richard follows Liverpool FC and Formula one.


GM Holiday Inn Express Ramsgate

Australian born David Otteson has been GM at the Holiday Inn Express Ramsgate since 2011. He regards being the Manager of a hospitality business as the perfect life. Having completed a four year hotel management course at Middelsex University in the 1980’s, David went on to study a Post graduate business diploma at Westminster University. David has worked at many of the finest hotels in the West end of London including The Hyatt Churchill, Portman Square, The Fleming’s Mayfair,  St James Court and Hilton International in Australia.

Since 2000 he held a succession of hotel General Manager roles and in each post he raised the profile and profitability of the respective business to new heights. In 2007 he was asked to open, set the standards and run the royal suite at Wembley stadium.


GM Days Inn Wetherby

Clair started her career within the hotel industry 25 years ago in Leeds. She began as an administrator for Thistle hotels subsidiary. She then progressed to work in the corporate office processing reservations from across the world. She joined Starboard hotels at Days Inn in 2013 as Senior Guest Services Manager and a year later she took the Sales Manager’s role. In January 2016, she became the General Manager of Days Inn Wetherby. She is passionate about travel and literature.



GM ibis hotel Birmingham Bordersley

After becoming a head chef in Portugal and following his passion for food, Carlos’ ambition took him to the UK, where he started his life in Hospitality Management. For the past 18 years now, Carlos has been working within the Accor Group, managing a number of ibis Hotels. He has been part of the Health & Safety committee, Food & Beverage committee and also became an Auditor of ISO 9001 & 14001. Carlos successfully managed large capital expenditure refurbishment projects in bedrooms, conference rooms, public areas, bar and restaurants. He likes travelling around the world to meet new cultures and experience new cooking flavours.


GM ibis London Gatwick

Marnix is a seasoned professional with over 20 years’ in the hotel industry in his native Holland, Scotland, Japan and predominantly England.
In his early career, he spent 7 years with Intercontinental Hotels (including their Graduate Program) where his last position was Front Office Manager of the iconic American Hotel in Amsterdam. A further 10 years he worked in senior management positions with Accor in both their Novotel and Mercure brands and successfully completed the Management Development Program. His first General Managers role was at the historic Mercure Shakespeare Hotel in Stratford-upon-Avon.
Marnix is a keen sailor and enjoys traveling and the outdoors.


GM ibis Hotel Leicester City

Sarah has a long history within the hospitality industry. Her career began with a firm foundation working in the Forte hotels group in 3 star Forte Heritage establishments, where she started as Operations Manager, followed by General Manager with Old English Inns and Best Western. Sarah has been a long standing General Manager with Accor hotels and worked for the Accor Group for 12 years. Sarah is an excellent people manager with a stable and loyal hotel team, she is  performance orientated and motivated by achieving great results. Sarah loves to travel and is a keen animal lover and proud owner of three rescue cats.


GM ibis Hotel Sheffield

Diane has worked in hospitality for over 20 years. Originally, independent food and event operation lead in country house hotels until moving into recognised brands in the industry such as Jarvis Hotels, Holiday Inn Express & Ibis Hotels, where she was an internal network auditor for ISO 14001. Diana was part of various acquisitions to the Accor network and managed a multi site operation in the South Yorkshire region. Diane has a strong passion for finance with pending AAT Technician qualifications, travel, food and exercise.


GM ibis Hotel Plymouth

Margaret has been GM at the ibis Hotel Plymouth since 2001. She has extensive experience in the public, private and third sector. With her previous experience in the entertainment industry for over 10 years, where Margaret was GM at the Theatre Royal Plymouth and the Plymouth Pavilions. Margaret has been an ISO auditor with Accor and her strengths and passion being in HR, team building, development and mentoring. Margaret is very much interested in community support work and volunteers and sits on the board for a local Not- for- Profit Organisation (Colebrook SW) that supports vulnerable people in the community.