Guest Services Manager, Holiday Inn Express Burnley

At Holiday Inn Express, we’re all about travel that’s simple and smart. That means we offer more to our guests where it matters most to them. All of the essentials necessary for a comfortable stay with us are included with a good night’s sleep.

We are searching for a dynamic and talented Guest Services Manager to join our team at the Holiday Inn Express, Burnley. This role represents a great opportunity for a passionate individual seeking to continue their personal and professional development with a new challenge.

In the role of Guest Services Manager, you will provide leadership direction for your hotel by maximising financial returns, driving the development of people, creating and maintaining a unique guest experience, executing on brand standards, and building awareness of hotel and brand in the local community. You may need to act as the General Manager in their absence.
You should have a minimum of one years’ experience of the hospitality industry acquired in a similar role. Ideally this would be within an IHG branded property, although it is not essential.
We will reward your hard work and dedication with a competitive salary (circa 18,000, dependent on previous experience), benefits package and performance-related bonuses.

Join us and you will become part of our family and, like all families, all of our individual members share the same common values. We trust and support each other, and we welcome different perspectives.

If you have a passion for hospitality, and care about the little details that have a big impact on guest experience, you would make the perfect addition to our vibrant team at the Holiday Inn Express, Burnley.

If you believe that you are the person we are searching for, please send your CV and relevant documentation to Steve Walmsley: gm@hiexburnley.com