Guest Service Manager – Days Inn Wetherby

Days Inn Wetherby are now looking for a Guest Service Manager to join their team.

 

The hotel industry can be both rewarding and challenging to work in, with great merit and excellent career prospects; but it comes packaged with long days, flexible hours and plenty of hard work. If you’re the sort of person that has boundless energy, a bright and sunny disposition together with a positive outlook and a real flair for customer service then you could be just the sort of person we’re looking for.  We need attentive people with a sense of service and pride, who always put the guest first.

 

Job Overview:

  • To work under the direction of the General Manager,
  • To provide supportive functional assistance to all departments;
  • To show management presence and be visible at all times to guests and members of the team.
  • Coordinate with all departments in the hotel whilst promoting the desired work culture around the core values of the Starboard Hotels Group and complying with brand standards.

 

Key Relationships:

  • Co-operate, co-ordinate and communicate with other departments as required.
  • Respond to guest needs and resolve related problems.
  • Assist reception team to deal with day to day Guest Relations and any other business related issues.

 

Key Responsibilities:

  • Maintain standards to create welcoming environment for guests
  • Provides functional assistance and direction to all departments
  • Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
  • Supports and assists all departments at peak periods
  • Ensure that Wyndham rewards guests receive special attention
  • Inspect front of house and back of house regularly for cleanliness
  • Report directly to and communicate with the Senior Guest Service Manager/ General Manager on all pertinent matters effecting guest service and hotel operation

 

Customer Service

  • Demonstrate service attributes in accordance with industry expectations and company standards including:
  • Being attentive to guests
  • Accurately and promptly fulfilling guests requests
  • Anticipate guests needs
  • Demonstrate a “service” attitude

 

Please submit your CV to clair@daysinnwetherby.co.uk
Good luck and we look forward to hearing from you.