Front Office Team Member

Join our ibis Family as Front Office Team Member at the ibis Hotel Gatwick!

KEY TASKS

* Welcome guests as soon as they arrive with great care and attention

* Helps encourage customer loyalty by building friendly, personalised relationships

* Ensures that administrative procedures never take priority over guest relations

* Anticipates guests’ needs and takes them into consideration

* Handles any guest complaints and/or remarks; provides a response as soon as possible, respecting the Ibis 15-minute contract

 * Has an impeccable attitude which conveys the image of the brand and hotel

 

SKILLS

Level of Education – other

Areas of study – Hospitality

Professional experiences – Starting out

Languages essential – English (Primary tongue)

Systems – FOLS 

 

ESSENTIAL AND OPTIONAL REQUIREMENTS

YOU ARE

*Always with a big smile

*Passionate about delivering a great customer experience

* Adaptable and flexible

If you believe you have these qualities, then we want you!

WE OFFER

Competitive pay, Annual Bonus Scheme, Staff discounts, Free stays at AccorHotels UK & Ireland, Meals on duty, Uniform, Excellent training and development opportunities.

SHARE OUR PASSION AND FEEL WELCOME!

 

This is a full time position and starting date is from the 1st of September.

Please email Roberta at dgm@ibisgatwick.com with your CV!

Good luck!!!